Select VoiceCom Blog

JUNE 13, 2023

In fact, 64% of business owners believe AI can enhance customer relationships. A Look into AI in the BPO Industry The business process outsourcing (BPO) industry is no exception. In the first half of 2022, the BPO sector in the Philippines generated a revenue of US$30 billion, employing over 1.4

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Business Process Outsourcing outsourcing Chatbots Best practices 52

Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. With this rapid expansion, ecommerce companies use outsourcing to extend their operations and meet demand. billion by 2025.

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outsourcing Advertising Enterprise Marketing 52

Dialer 360

JULY 15, 2022

Outsourcing customer service is an appealing idea for improving customer service. Improve the service quality, mainly when you initiate your business and too much pressure on your service team. So, the best part is that you can focus on the important tasks of your business. Customer service outsourcing: what is it?

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Call Center Technology outsourcing Business Process Outsourcing 26

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. Outsourcing customer support to BPO centers allows financial institutions to focus on core functions. percent from USD 90.57

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Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. million in 2022 to US$34, 570.73 million in 2022 to US$34, 570.73 They help manage customer interactions by serving as the initial point of contact.

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Contact Center Interactive Voice Response Contact center software Self service 52

Select VoiceCom Blog

NOVEMBER 20, 2022

Businesses that adopted this technology also noted increased profits of up to 11% linked to an improvement in customer support and the termination of costly and unnecessary expenses that are now efficiently covered by help desk systems. What is an IT Help Desk and What Does It Do?

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outsourcing Technical Support Metrics Best practices 52

Global Response

JANUARY 23, 2023

Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” When setting goals around self-service options or automation, you might want to track metrics like: chatbot analytics knowledge base pageviews customer feedback (especially pop-up “was this page helpful?” Increase our inbound sales leads in 2023.”

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Customer Service outsourcing Self service Inbound sales 62