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Knowledge Bases for Amazon Bedrock now supports custom prompts for the RetrieveAndGenerate API and configuration of the maximum number of retrieved results

AWS Machine Learning

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. Additionally, you can add custom instructions and examples tailored to your specific workflows.

APIs 109
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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

For example, consider the following query: What is the cost of the book " " on ? For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable.

APIs 103
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Jivo Recognized as a Summer 2022 High Performer by G2

JivoChat

We are thrilled to announce that JivoChat has received the High Performer badge given by the Summer 2022 G2 Report. API for Developers. With the Widget API, for example, you can manage the chat window on your website. . The Chat API enables you to organize customer requests from multiple channels. .

APIs 75
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Knowledge Bases for Amazon Bedrock now supports metadata filtering to improve retrieval accuracy

AWS Machine Learning

For example, you can use legal documents with similar terms for different contexts, or movies that have a similar plot released in different years. Filters on the operating system or application version, for example, can help avoid retrieving obsolete or irrelevant documents. Metadata can be string, number, or Boolean.

APIs 99
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Build a contextual chatbot application using Knowledge Bases for Amazon Bedrock

AWS Machine Learning

For example, a chatbot could suggest products that match a shopper’s preferences and past purchases, explain details in language adapted to the user’s level of expertise, or provide account support by accessing the customer’s specific records. It also supports source attribution and short-term memory needed for RAG applications.

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2022 Is the Year of Retail Media Networks

Anexa BPO

In essence, cooperative advertising (Co-Op) is a marketing process whereby the retailer advertises a particular product (for example in a newspaper) but shares the cost of advertising with the supplier of the product. The post 2022 Is the Year of Retail Media Networks first appeared on Anexa BPO. Considering that only 13.2%

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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. That’s the good news.