JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day.

Chatbots 75

Chatbots B2C Self service Banking 75

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Most important call center features for 2022. Self Service Tools. DIY (do it yourself) is in vogue and keeping with the trend the customers are increasingly opting for self-service. These are the features offered by self-service tools.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Babelforce

JANUARY 6, 2022

Businesses can connect virtually any tool they use to the platform – including legacy software that lacks an open API. And because the platform is No-Code , anyone can build the services they need by choosing relevant triggers and actions. Freshdesk is a customer service ticketing and Helpdesk platform used by over 50,000 businesses.

Customer Service 52

Customer Service Self service Enterprise Chatbots 52

OctopusTech

SEPTEMBER 29, 2022

If representatives are busy providing live chat services, then chatbots can also be used here. Recommended Reading – Chatbot Vs. Live Chat: Which Is Best For Your Business? As per reports by Forbes, almost 80% of consumers want to purchase products from a brand that offers them personalized service and experience.

Customer Service 62

Customer Service CRM Self service Analytics 62

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65