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How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

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A Critical Tool for Accurate Attribution Tracking in 2022

Infinity

In this blog, we’ll be sharing information about why call tracking is a critical tool that will help marketers unlock accurate attribution tracking in 2022 and deliver more effective campaigns. Why call tracking is a must for accurate attribution tracking in 2022. Every conversation matters.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). Data exploration on stock data is done using Athena.

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5 Facebook Messenger Alternatives for Businesses (2022 Updated)

JustCall

If you, too, are scouting for alternatives to Facebook Messenger, this blog is for you. It offers API and Zapier integration so that you can connect with multiple third-party platforms such as MailChimp, Google Drive, Dropbox, and more. The post 5 Facebook Messenger Alternatives for Businesses (2022 Updated) appeared first on.

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Redact sensitive data from streaming data in near-real time using Amazon Comprehend and Amazon Kinesis Data Firehose

AWS Machine Learning

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 83
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Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Now, it’s about being one step ahead.

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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. After 2022, the ubiquity of a wide range of Artificial intelligence (AI) tools and automation technologies have become increasingly prevalent in virtual call and contact centers.