2022 Agent Empowerment Customer Service industry standards 
Calltools
APRIL 3, 2024
With reliable generative AI helping customers, you can handle more calls quickly to keep hold times low. Self-Service Options Some callers have complex problems that require help from a customer service professional. Agent Empowerment Empowering agents often means listening to them and taking their concerns seriously.
CSM Magazine
JUNE 22, 2023
“This prestigious accolade not only recognises our relentless pursuit of customer-centric innovation, it also validates our long-term mission to empower contact centres as brand guardians.” Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike.
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