Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! The post Product News – February 2022 appeared first on Lumoa. Check out Product news page to stay up to date with Lumoa!

Accountability 83

Accountability Feedback 83

Lumoa

MARCH 17, 2022

Lumoa Product News for March 2022 New preview for Lumoa Surveys Lumoa Surveys through the UI just got a lot better! The post Product News – March 2022 appeared first on Lumoa. We have lots more planned for our SurveyHub in Lumoa, such as SMS, In Website surveys, and more! to get an overview of the whole process.

Surveys 83

Surveys Best practices Accountability Feedback 83

Kapta Customer Success

JANUARY 30, 2023

Harvey Dunham from the Strategic Account Management Association was one of the most popular speaker at KAMCon 2022 the annual account management conference that we host in Boulder, Colorado.

Accountability 52

Accountability Management 52

Lumoa

SEPTEMBER 2, 2022

This gives your Lumoa account personality and makes it easier to identify yourself, for example when it comes to the feature above. The post Product News – August 2022 appeared first on Lumoa. Previously, User Avatars in Lumoa were done through your initials. This can be done going to your Profile Page.

Feedback 83

Feedback Surveys Accountability Personalization 83

kommunicate

FEBRUARY 3, 2022

Last Updated on February 3, 2022 It’s a new year and we’re starting it off strong with some great new features and updates to your favorite chatbot – Kommunicate. Read on to find out what was new in your Kommunicate account during the month of January.

Chatbots 98

Chatbots Accountability 98

TechSee

FEBRUARY 2, 2022

5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Emotion Analytics.

Call Center 124

Call Center Technology Interactive Voice Response Analytics 124

Lumoa

DECEMBER 17, 2022

Lumoa’s biggest features for 2022 Another year down! SSO allows you to: Let your Users have one account across all systems Quick and password-free sign in Still configure what people can see and do within Lumoa Feel free to check out the guide , but we recommend that you contact your Customer Success manager or email hep@lumoa.me

Feedback 83

Feedback Surveys APIs Marketing 83

ShepHyken

APRIL 25, 2022

It shows interest and takes several steps to find the app in the “store,” download it, open it, log in, set up an account, etc. The post 5 Top Customer Service Articles of the Week 4-25-2022 appeared first on Shep Hyken. When a customer takes the time to download an app, it’s a commitment. Follow on Twitter: @Hyken.

Customer Service 163

Customer Service B2B Surveys Best practices 163

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Boosting account renewals and expansions using data and automation.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

Contact Center 78

Contact Center Chatbots Technology Accountability 78

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. See the full agenda and secure your seat at BIG RYG 2022. See the full agenda and secure your seat at BIG RYG 2022. The moment you’ve been waiting for.

Accountability 98

Accountability Management Personalization Customer Experience 98

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls.

Accountability 80

Accountability APIs Management Engineering 80

delighted

JANUARY 19, 2023

This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. Let’s review the ways we improved feedback visibility in 2022. Account management This last category of updates puts the control of your account data front and center. Explore your new export options today.

Surveys 52

Surveys Engineering Accountability Feedback 52

Lumoa

JANUARY 17, 2023

Lumoa’s biggest features for 2022 Another year down! SSO allows you to: Let your Users have one account across all systems Quick and password-free sign in Still configure what people can see and do within Lumoa Feel free to check out the guide , but we recommend that you contact your Customer Success manager or email hep@lumoa.me

Feedback 83

Feedback Surveys APIs Marketing 83

Outsource Consultants

FEBRUARY 1, 2022

83% plan on growing their outsourcing efforts in 2022. Outsource Consultants Founder & President Corey Kotlarz was asked about the survey’s findings that 20% of businesses used referrals to find BPO partners and provided the following quote: “I’m surprised that referrals didn’t account for a higher percentage.

outsourcing 67

outsourcing B2B Consulting Consulting 67

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. Customer Success Executives.

Best practices 116

Best practices SaaS B2B Marketing 116

kommunicate

FEBRUARY 13, 2022

Last Updated on February 14, 2022 WhatsApp is a messaging service, but you already knew that. The post How to Get a WhatsApp Business API account in an Easy Way appeared first on Kommunicate Blog. But have you met the side to WhatsApp that can be used for more than just sending funny cat GIFs to your cousins?

APIs 98

APIs Accountability 98

Lumoa

MAY 19, 2022

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Download our State of the Shopping Apps Report for 2022 today.

Feedback 83

Feedback Sales Customer Experience Accountability 83

CSM Magazine

JULY 14, 2023

However, it raises the question – how much customer service should your social media accounts handle? Statista found that as of 2022, brands were only present on an average of 5 platforms, compared to users who were active on 8. To address this, we delve into statistical insights and industry best practices.

Accountability 89

Accountability Customer Service Self service Best practices 89

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Fonolo

JANUARY 18, 2022

Industry Report: State of the Contact Center 2022. But what lies in store for contact centers in 2022? Here’s what Shep Hyken, CSP and CPAE of Shepard Presentations, had to say about call center competition in 2021 going into 2022: “Customers aren’t comparing you to a direct competitor. – Shep Hyken, CS & CX Expert.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

SaaS 93

SaaS Best practices Journey mapping Customer advocacy 93

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Here are the key ways that you can improve your live chat experience in 2022, and the tools that can help you on your journey towards digital CX excellence.

Chatbots 96

Chatbots Personalization Accountability Sales 96

Pipkins

JUNE 8, 2022

The Civil War accounted for more lives lost than the combined death totals of WWI, WWII, Korean, Vietnam, Gulf, and Iraq/Afghanistan wars. SHRM Annual Conference & Expo 2022. The post May 2022 Newsletter appeared first on Pipkins. Our development methods are compliant with our ISO 27001:2013 certification. ­.

Accountability 52

Accountability Customer Support 52

Comm100

DECEMBER 2, 2021

As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.

Customer Experience 94

Customer Experience Banking Chatbots CRM 94

DMG Consulting

JANUARY 10, 2022

How to Make 2022 The Year of the CX. DMG respectfully suggests that companies position 2022 as the year of the customer experience (CX) and that they make the investments and changes that will enable them to deliver on their promise of providing an enhanced and differentiated customer relationship. Welcome to 2022.

Enterprise 83

Enterprise Self service Consulting Consulting 83

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. The post Q&A recap | 2022 SaaS retention benchmarks appeared first on ChurnZero.

Benchmark 98

Benchmark SaaS Metrics B2B 98

Nicereply

NOVEMBER 30, 2021

Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond. When offering special incentives to lost customers, you should also take into account that the rewards you provide will most likely influence a customer’s behavior once they return.

Surveys 104

Surveys B2C Benchmark Accountability 104

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. With so much riding on this pivotal phase, you might feel inclined to custom-fit onboarding to each account. 4/ 2022 SaaS retention benchmarks: How does your company compare? Start with our top five.

SaaS 98

SaaS Benchmark Metrics Consulting 98

kommunicate

JULY 28, 2022

Last Updated on July 28, 2022 From a quick chit-chat and exchange of emoticons with friends to seamless communication with clients, WhatsApp has come a long way! The post How to Create WhatsApp Business Account – [Step-by-Step Guide] appeared first on Kommunicate Blog. Yes, we are talking about the WhatsApp Business app.

Accountability 52

Accountability 52

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. said account management; 17.7% Account management teams claimed the difference. Larger companies tend to have these functions owned by sales, account management, or a dedicated renewals team.”

Accountability 52

Accountability Sales Management SaaS 52

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. said account management; 17.7% Account management teams claimed the difference. Larger companies tend to have these functions owned by sales, account management, or a dedicated renewals team.”

Accountability 52

Accountability Sales Management SaaS 52

delighted

JULY 7, 2022

View Account Information. Our new integration removes the need for your customers to have a G2 account in order to leave a review, reducing drop-off rates between Delighted survey completion and G2 Review submission. The post Delighted Q2 2022 product recap appeared first on Delighted. What am I missing out on?”

Surveys 52

Surveys Accountability Personalization Management 52

Hodusoft

APRIL 6, 2022

Top 5 Customer Experience Trends to Consider in 2022. Gone are when customers would be greeted by operators who would take their information manually and then search for their accounts to see what services are available. In recent years, businesses have realized the impact that customer experience has on the growth of their businesses.

Customer Experience 105

Customer Experience call center software Contact Center Call Center 105

Real Blue Sky

OCTOBER 12, 2022

What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Here is what you need to know for your holiday 2022 business strategy. 2022 feels a little different as society steps into a new post-pandemic normal.

Government 52

Government Sales Education Metrics 52

Real Blue Sky

OCTOBER 12, 2022

What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Here is what you need to know for your holiday 2022 business strategy. 2022 feels a little different as society steps into a new post-pandemic normal.

Government 52

Government Sales Education Metrics 52