ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Don’t just look at lucrative revenue potential. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene.

Technology 62

Technology Consulting Consulting B2B 62

ClientSuccess

OCTOBER 5, 2020

Personal customer relationships are still king: Even though 2020 has definitely been lacking in in-person engagement, personal relationships are still number one in the customer success world. Here are three ways CSMs can increase customer ROI with better, more focused customer relationship management strategies: 1.

Management 80

Management Revenue potential Accountability Metrics 80

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

Consulting 48

Consulting Consulting Contact Center Marketing 48

delighted

JUNE 29, 2021

The platform launched on iOS and Android in April 2020 with the goal of 7 million subscribers by the end of 2020. To assess product/market fit, you first need to understand the market you are addressing with actual metrics tied to revenue potential. However, in September the platform only had 500k subscribers.

Marketing 92

Marketing SaaS Metrics Transportation 92

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. The average respondent planned to increase their CS investment by 10% in 2020.

Technology 101

Technology Customer centricity Enterprise Surveys 101

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. The average respondent planned to increase their CS investment by 10% in 2020.

Technology 86

Technology Customer centricity Enterprise Surveys 86

Avaya

MAY 24, 2016

By 2020 predictive and prescriptive analytics will attract 40% of enterprises’ net new investments in business intelligence and analytics. Gartner predicts that by 2020 there will be 25 billion Internet-connected things that will produce close to $2 trillion of economic benefit globally. Internet of Things and Analytics.

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40