Beyond Philosophy
DECEMBER 31, 2019
Here we go, beginning of 2020 and a whole new decade. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . If you get a lot of new customers but lose a bunch of old ones, then you won’t increase your market share. . I discussed these predictions on a recent podcast. So, are you?
Beyond Philosophy
DECEMBER 20, 2019
What is Important in 2020? To find out more about how your organization’s marketing can improve customer loyalty and retention, contact us at www.beyondphilosophy.com. The post What is Important in 2020? Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
JANUARY 17, 2020
1 in 4 Will Lose Their Job in 2020. At the end of 2019, global research firm Forrester predicted that 1 in 4 Customer Experience jobs will be cut in 2020. I was into Customer Experience before it was a corporate term bandied about by consultants and marketing conferences. While we find this prediction grim, we do not disagree.
ShepHyken
DECEMBER 21, 2020
My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. Airline Customer Service Improved In 2020. Forbes) Airline customer service improved in 2020, rising to its highest level since 1994. Sometimes your best marketing and advertising comes from your customers. Here’s Why.
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. New tactics to acquire data to reach marketing goals.
Callminer
DECEMBER 5, 2019
Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Here are my predictions on how the contact centre will evolve in 2020. This is only likely to get worse in 2020 if call centres aren’t prepared to handle it correctly.
Beyond Philosophy
FEBRUARY 10, 2020
Treating your customers well and giving them what they want is at the heart of every sales manager’s action and marketing department’s message. . New Sales Growth: This area includes increases in sales, market share, or new customer acquisition. Moreover, RICOH did this in a declining market for printer sales overall. .
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. Wednesday July 29th, 2020 11AM PST, 2PM EST, 6PM GMT. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map.
Expert insights. Personalized for you.
382 
Let's personalize your content