Serenova
JUNE 24, 2020
Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Integrate Tools.
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. And the truth is, most contact centers aren’t there yet.
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Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center?
VocalCom
JUNE 22, 2020
To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
VocalCom
OCTOBER 24, 2017
Gartner predicts that by 2020, customers will manage 85% of relationships with companies without any human interaction. Are agents sufficiently trained? Customers are often more than happy to share their opinions, as their feedback will only lead to better experiences with your brand.
VocalCom
FEBRUARY 19, 2018
Cisco cites that by 2020, online videos will account for more than 80% of all consumer internet traffic. Lastly, invite customers to share their own videos in the context of testimonials or contest participation. Creating a call for action ensures that video remains a proactive form of customer engagement.
VocalCom
FEBRUARY 5, 2018
As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator. Your company should be able to adapt to customer needs as necessary in order to ensure satisfaction. As your company works hard to improve products and services in the new year, do not underestimate customer experience.
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