VocalCom

JUNE 25, 2018

Since many customers already use apps such as Facebook Messenger, WeChat, and WhatsApp for their personal communications, offering chatbot assistance through these apps allows them to enjoy convenient service on the go. Simple chatbots enable self-service. AI-powered chatbots help agents offer better service.

Chatbots 48

Chatbots Customer Service Contact center software Self service 48

VocalCom

APRIL 8, 2019

As artificial intelligence continues to change the way in which companies interact with customers, chatbots remain a key player in delivering this modern form of customer service. Business Insider adds that by 2020, over 80% of brands are expected to have some kind of chatbot implementation. Integrate them into your self-service.

Chatbots 48

Chatbots Contact center software Self service Contact Center 48

Cisco - Contact Center

APRIL 27, 2020

Today customers want to be independent, they want access to self-serve solutions , they do not like to be sold things, they love to buy solutions to their problems and needs, thus a key to delivering amazing customer experience is to quickly resolve a customer’s problem – ideally on the first contact, even better if through self-services.

Contact Center 124

Contact Center contact center solutions Interactive Voice Response Call Center 124

Aspect

SEPTEMBER 28, 2017

Paul Stockford, Chief Analyst at Saddletree Research has recently completed a survey of 143 contact center managers and executives regarding their opinions and preferences on a wide range of topics, and some of his key findings about cloud contact centers were revealed in a recent webinar co-sponsored by Aspect.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. billion in 2020 to USD 6.7 If you want to know more about our auto attendants, contact us today.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Aspect

NOVEMBER 1, 2018

Here are some tips on how contact centers can deploy today’s technology to achieve performance goals while at the same time attracting and retaining millennial workers; Modern well-designed user interfaces – Millennials spend hours on computers and smart phones.

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

Tenfold - Contact Center Blog

AUGUST 3, 2018

Price Waterhouse Cooper predicts that the demand for omnichannel customer experience will constantly improve and will be perfected by 2020. With the help of a contact center software, a pop up with all the customer’s details and contact history is displayed once the agent answers the call.

Best practices 64

Best practices Customer Service Contact center software Self service 64

VocalCom

JULY 9, 2018

Self-service options are excellent for saving customers effort. According to Glance, 67% of customers hang up the phone when they are unable to reach a service representative. According to Salesforce, 75% of customers will want to shop with companies that offer personalized experiences by 2020.

Interactive Voice Response 48

Interactive Voice Response Contact center software Chatbots Self service 48

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Aspect

APRIL 24, 2018

With over 30 years of experience serving the world’s largest outsourcers, most of which rely on part-time agents to accommodate fluctuating requirements, Aspect Software is developing Workforce Optimization tools that help accommodate the contingent workforce. The post Are You Ready for the Gig Economy appeared first on Aspect Blogs.

Contact Center 82

Contact Center outsourcing Self service Service level 82

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

AUGUST 12, 2022

2020 sped up that pattern as the world shifted to remote working and continually evolving conditions. Numerous “as a service” options are now accessible, and organizations can uncomplicate their tasks by depending on them to decipher the code for a better client experience. Meaning & Concept of CPaaS and CCaaS.

APIs 52

APIs Contact center software Contact Center Enterprise 52

Aspect

DECEMBER 1, 2020

Based on the characterization of contact center as a service solutions in the Gartner 2020 CCaaS Magic Quadrant report, Aspect chose not to participate. Developing the most advanced enterprise cloud contact center solution for the mobile workforce.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

Cisco - Contact Center

FEBRUARY 19, 2021

They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. Cisco to Acquire IMImobile to Embed Omnichannel Engagement Into Customer Experience as a Service [Press Release – December 2020]. The Future of Customer Experience Begins Now [Blog].

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128