C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

MARCH 30, 2020

The Brand Move Roundup – March 30, 2020. Healthcare provider Aetna is offering free telemedicine – a $0 copay for telemedicine visits until June 4, 2020 – plus free diagnostic testing and doctor visits related to COVID-19.

Healthcare 40

Healthcare Banking Government Transportation 40

C Space

APRIL 17, 2020

The Brand Move Roundup – April 17, 2020. In India, the ibis New Delhi Aerocity is providing support and assistance to the Government with medical care and observation for Indian guests returning from abroad. The Westminster Foundation said Grosvenor, the richest person in the world under the age of 30, has added a $12.55

Healthcare 52

Healthcare Entertainment Construction Government 52

CSM Magazine

OCTOBER 25, 2023

A Booming Economy According to the 2021 survey by the International Monetary Fund (IMF), Turkey is the eleventh largest economy in the world, going up by two points as compared to the year 2020. Make a bank deposit or buy government bonds worth a minimum of $500,000 and agree not to withdraw or resale the bonds for the next three years.

Real estate 52

Real estate Banking Transportation Education 52

C Space

SEPTEMBER 17, 2020

The Brand Move Roundup – September 17, 2020. Supermarkets have also been criticised for wasting food in their supply chains that could be diverted to food banks, amid record demand as a result of Covid-19. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Sales 40

Sales Automotive Wireless Accountability 40

Certified Languages International

NOVEMBER 10, 2020

Primary industries served: Healthcare, government, enterprise, personal interpreter. Voiance, a subsidiary of CyraCom, handles “ over 100 sectors , including some of the largest municipal government, health plan, property and casualty (P&C) insurance, and banking organizations in the United States.” . Stratus Video.

Healthcare 52

Healthcare Government Enterprise Banking 52

Etech GS

SEPTEMBER 11, 2019

According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. This is especially important for business with restrictive hours, such as the post office, banks or government institutions. Artificial intelligence may also provide personalized information on customers.

Customer Experience 64

Customer Experience Banking Government Upselling 64

NobelBiz

JULY 8, 2020

Then, on May 25, 2020, the death of George Floyd sparked a movement, almost a revolution. A June 2020 forecast by Global Economic Prospects, cited by the World Bank, shows a 5.2% contraction in global GDP in 2020. A June 5, 2020, study by McKinsey highlights the following: Net consumer optimism has decreased.

Government 52

Government B2C Contact Center Finance 52

Enghouse Interactive

MAY 28, 2021

Early in 2020, there were many “emergency” projects to deliver these cloud and IP services so the contact centre could become the homeworkers’ kitchen tables. This ranges from simple automated payment lines to self-service applications so that customers access housing transactions in a way akin to banking and Amazon shopping.

Customer Service 119

Customer Service Self service Government Banking 119

Select VoiceCom Blog

MARCH 21, 2023

Its global outbreak in 2020 showed business leaders the importance of being prepared for any scenario. The World Bank reported that companies’ sales plummeted 45% from April to September 2020. Good governance and management: Resilient business leaders can’t be close-minded or uncooperative.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

Sykes

APRIL 7, 2020

March 31, 2020 – The COVID-19 pandemic will stand out in history as a world-changing event. Finally, we are ensuring every person matters by fighting against stigma and discrimination. — “SYKES’ responsiveness has outshined that of competitors.” – an American bank holding company.

Government 52

Government Enterprise Education Best practices 52

Fonolo

DECEMBER 11, 2019

We’re expecting to see Disney ranking highly in 2020’s list; unless they pull together their customer support systems pretty quickly. Government. Bank of America. How can your financial and banking institution manage drastic spikes in call volume? Blend Digital and Personal Interactions. Financial.

Airlines 67

Airlines Telecommunications Wait times Banking 67

pindrop

NOVEMBER 12, 2020

Additionally, as dark web data finds itself into the contact center, should your employees use the same passwords across their personal accounts and your network, data validation in the IVR could potentially open new challenges that don’t target the consumer and instead focus on your company’s internal data. . The Urgent Request .

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. EPS is ultimate for profit-based brands, but for non-profit and government organizations, Return on Assets or an equivalent metric is the ultimate indicator of excellent management. 5 Best Experience Management Metrics Lynn Hunsaker.

Metrics 62

Metrics Management Sales Surveys 62

SmartKarrot

SEPTEMBER 25, 2020

Today in 2020, there exists a service-based digital solution for every other problem or cause. Recently, YourStory mentioned it as one of the topmost trends to be observed in SaaS companies in 2020, ranking up the worth of about $15.7 How have SaaS businesses leveraged AI in 2020? RingCentral.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

Today in 2020, there exists a service-based digital solution for every other problem or cause. Recently, YourStory mentioned it as one of the topmost trends to be observed in SaaS companies in 2020, ranking up the worth of about $15.7 How have SaaS businesses leveraged AI in 2020? RingCentral.

SaaS 8

SaaS APIs Analytics Enterprise 8

CSM Magazine

JANUARY 29, 2021

Google trends data shows that it is rapidly catching up to industry leader Klarna, with a 56 search value to Klarna’s 62 from December 20-26th 2020. We don’t tend to think of the invisible financial losses we incur, the money we would have in our bank account if we didn’t overspend. Why is Buy now, Pay later bad?

Finance 52

Finance Banking Accountability Advertising 52

Cisco - Contact Center

NOVEMBER 17, 2020

The banking industry is one example of widespread adoption of digital and omnichannel service. By July 2020, contact center usage in banking across the US was up by about 6% and mobile usage was up by about 8%, compared to December 2019. Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020.

Customer Experience 94

Customer Experience Contact Center Government contact center solutions 94

Vistio

JULY 11, 2022

I think especially when we’re dealing with personal data and people’s credit card information and that kind of thing. I will say, just on a personal note that the automatic filling in of the information, even though I’ve found it works amazing, but it has made it very easy for me and my credit card bill reflects that.

Technology 52

Technology Self service Contact Center Analytics 52

Comm100

JANUARY 5, 2021

After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. They also have to worry about hefty fines and penalties issued by supervisory entities and government agencies that enforce responsible management of customer data. This is understandable.

Chatbots 52

Chatbots Airlines Banking SaaS 52

C Space

APRIL 2, 2020

The Brand Move Roundup – April 2, 2020. In China, the biggest public health crisis in two decades has enticed 3,000 newcomers to the Personal Protective Equipment industry this year, according to the Sina news portal, adding to a field of 4,000 who produced 4.2 Last month, Google had committed about $25 million to this effort.

Government 40

Government Healthcare Finance Banking 40

SmartKarrot

MAY 28, 2020

Hence, to protect the privacy of our data several nations’ governments have come up with their own legal frameworks to which every company operating in their territory must comply. And it was estimated in a 2012 report by CSC that by 2020, over one-third of all data will be stored or transacted through the cloud.

SaaS 10

SaaS Government Banking Accountability 10

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

SEPTEMBER 21, 2020

The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents. From retailers to banks to medical advice, the world’s back office handles them all.

Call Center 52

Call Center Contact Center Government Banking 52

C Space

MAY 13, 2020

The Brand Move Roundup – May 13, 2020. To protect hitherto healthy German companies, including SMEs, from ruin and prevent a domino effect on supply chains, Allianz ’s trade credit insurer Euler Hermes has joined up with Germany’s federal government and the German Insurance Association.

Government 52

Government Transportation Marketing Banking 52