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A Closer Look into Business Resilience vs. Business Continuity

Select VoiceCom Blog

Its global outbreak in 2020 showed business leaders the importance of being prepared for any scenario. But health crises aren’t the only things to watch out for, as the business landscape is changing fast. The World Bank reported that companies’ sales plummeted 45% from April to September 2020.

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What Makes Cape Town Attractive to the International BPO Industry

CSM Magazine

As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes.

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Looking at Future Trends and Technology in CX : A Deep Dive Interview with CX Trend Expert, Stephen Loynd

Vistio

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. I think I won’t name names, but a bank, a well known bank.