2020 Automotive Customer Service Technical Support 
TechSee
JANUARY 25, 2023
[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Scott is the former Chairman of the AAA National Automotive Subcommittee and remains an active committee member. He also serves on the Salesforce Field Service Community Advisory Board.
Global Response
FEBRUARY 13, 2022
Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.
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