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Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

With PPT data from the 2020-2021 season, we built a model to predict the likelihood that a face-off is occurring at a specified location given the average distance of each team to the location and the velocities of the players. Yash Shah is a Science Manager in the Amazon ML Solutions Lab.

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The new rules of engagement (according to customers)

C Space

How did 2020 change the rules of engagement between customers and brands? What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. Sectors that have traditionally played a background role in our lives made emotion gains in 2020.

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3 Vital Insights to Crack the Customer Experience Code

COPC

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. Three Significant Findings from the CXMB Series 2020 Reports. Looking for more than just a recap? Watch the full webinar on-demand!

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3 Vital Insights to Crack the Customer Experience Code

COPC

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. Three Significant Findings from the CXMB Series 2020 Reports. Looking for more than just a recap? Watch the full webinar on-demand!

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Five Consumer Forces Shaping Move

C Space

In March of 2020, we launched an exploration to understand how people’s lives are changing amidst the new realities thrust upon us by the pandemic, social unrest and evolving technologies. More than a year marked by the turn of a calendar, we’d argue 2020 was a big bang into a new human cycle. billion in April 2020 (+179%).