Outsource Consultants

JUNE 1, 2020

For the call center industry, it’s becoming apparent that the at-home agent model is here to stay. Remote BPO services across different verticals have been shown to be effective and sustainable — so expect WFH to continue well after COVID-19 lockdowns. . Need to go remote in 2020? The Future of the At-Home BPO Model.

At home agents 76

At home agents Gamification Call Center Consulting 76

Concentrix

OCTOBER 9, 2020

This online event, held in conjunction with Arcet Global, celebrates the most customer-centric organizations across North America. Our security solutions for work-at-home agents won recognition in. The post Dedication to Differentiated Customer Service Shines appeared first on Concentrix.

Customer Service 115

Customer Service At home agents Customer centricity Management 115

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Consulting 59

Consulting Consulting At home agents Virtual Agent 59

Upstream Works

MAY 27, 2021

This is because cloud provides business value across the entire customer service value chain. There is another stakeholder group that benefits from the cloud – agents. A key lesson learned from 2020 was validation for the cloud to support any deployment scenario. In fact, a recent survey from J.D.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

CSM Magazine

DECEMBER 15, 2020

M any team leaders have become ‘mother hens’ to their work-at-home agents, caring for their wellbeing and motivation. Workforce Management (WFM) has come to mean so much more in 2020. Certainly, at Calabrio we have seen how COVID-19 has triggered extreme opportunities and challenges for contact centres.

Management 52

Management Schedule adherence Gamification At home agents 52

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62