Integrity Solutions
JANUARY 18, 2021
Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020.
Comm100
NOVEMBER 23, 2020
For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. Save money, save time, and reduce effort while increasing customer satisfaction.
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Totango
APRIL 29, 2021
By March 10, 2020, that number surpassed 10 million. While these exponential increases over such a short period of time were obviously attributed to the COVID-19 pandemic, the usage of online workplace collaboration tools, like Slack, has been growing significantly in recent years – and for good reason. million users.
Callminer
JANUARY 18, 2021
” – Allie Decker, How to Run a Call Center in 2020 , HubSpot; Twitter: @HubSpot. “The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer. Let your operations team handle real-time management.
ClearAction
OCTOBER 25, 2022
While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Adopt: how managers adopt CX insights determines their commitment to almost-automatic CX excellence.
ChurnZero
OCTOBER 30, 2020
No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. One of the big challenges we see is that the initial users are happy but six months later some person comes on the account. What’s Next For Customer Success?
Fonolo
MARCH 4, 2020
Eventually, ADP called on him to join their ranks, and within one year they promoted him to manage the National segment, a responsibility he did not take lightly. Handpicked content for you: Top Customer Service Conferences in 2020. Top related content: How to Reduce Hold Time in Your Call Center. And it’s working. About CSPN.
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