2020 Abandon rate Banking Surveys 
Altivon
JUNE 13, 2020
In its latest report, “The Inner Circle Guide to Contact Center Remote Working Solutions,” ContactBabe l surveyed US contact centers about the challenges they are facing during the COVID-19 pandemic. Remote Work Before COVID-19: Survey Results From 2019. The State of the Industry During Coronavirus: Survey Results from April 2020.
Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Implement IVR post-call surveys to glean better insights from callers.
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JivoChat
MAY 13, 2021
In the first quarter of 2020 , it underwent 10 years’ growth in the space of three months. Retail websites had around 22 billion visits in June 2020 last year, up from 16.7 Online delivery orders surged in the US, with orders of pasta rising by around 699% in the first quarter of 2020 when compared to the previous year.
Fonolo
MARCH 7, 2023
For example, if a company is boasting about banking-by-chatbot, ask yourself how much of that interaction was previously done over their website, and thus already in the self-serve realm? In fact, 48% of contact centers have invested in AI chatbots for self-service, according to Cisco’s 2020 report. Check the metrics.
Fonolo
JULY 16, 2014
Updated May 2020: Companies place a great deal of importance on meeting customer expectations. Handpicked related content: Top Contact Center Trends in 2020. For example, for “simple” inquiries (like “what’s my bank balance?”) Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Really listen.
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