Lumoa
SEPTEMBER 30, 2022
By now, the importance of delivering a superb customer experience in banking is crystal clear. Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond.
pindrop
OCTOBER 12, 2021
According to a Forrester report 1 , a North American bank reported that knowledge-based authentication (KBA) has had a 25% false reject rate, which resulted in an unacceptable level of customer dissatisfaction. Adopting voice biometrics allowed the bank to reduce false rejects to less than 3%. in 2012 to 6.1%
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Altivon
JUNE 13, 2020
The State of the Industry During Coronavirus: Survey Results from April 2020. In mid-April 2020, ContactBabel analysts ran a short survey of 108 US contact centers to gauge some of the changes taking place in the industry due to the coronavirus pandemic. Insight #7: Call abandonment rates are rising.
Comm100
NOVEMBER 2, 2020
Let’s explore the top 6 chatbot examples of 2020. Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank. The bot can even provide personalized service to the bank’s clients. After all, they’re known for reducing shopping cart abandonment rates by up to 20%.
Comm100
FEBRUARY 9, 2021
In 2020, Covid-19 restrictions rendered the traditional open house event impossible. Canadian Blood Services (CBS) recognized that a digital customer service channel could lower these barriers to engagement, reduce abandonment rates, and increase appointment bookings — and live chat was the perfect solution to provide this. “We
Callminer
JANUARY 18, 2021
To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Watch for these skills when recruiting and hiring for your call center.”
JivoChat
MAY 13, 2021
In the first quarter of 2020 , it underwent 10 years’ growth in the space of three months. Retail websites had around 22 billion visits in June 2020 last year, up from 16.7 Online delivery orders surged in the US, with orders of pasta rising by around 699% in the first quarter of 2020 when compared to the previous year.
Expert insights. Personalized for you.
94 
Let's personalize your content