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2024 Predictions for Call Center Outsourcing

Outsource Consultants

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The call center industry was grappling with high turnover and absenteeism, prompting a shift towards prioritizing agent stability and morale.

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

According to Aspect Software , while 16% of customer service agents currently work in the gig economy as “on-demand” agents, 41% of all agents and 51% of Millennial agents said they would be interested in an on-demand job in the future. . increased from 2% to 37% in 2020 , and two out of three U.S Agent Burnout.