IVAs Can Remake the Self-Service Landscape
DMG Consulting
FEBRUARY 15, 2018
IVAs Can Remake the Self-Service Landscape. A remarkable thing is happening in the realm of customer service: After years of rejecting self-service, customers are changing their tune. They haven’t changed their minds about the hundreds of poorly designed interactive voice response (IVR) systems—far from it.
Let's personalize your content