Customer Service Life

SEPTEMBER 7, 2018

This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. For those who aren’t familiar, quality assurance is a process where a random set of customer interactions (phone calls, emails, chats, etc) are reviewed regularly based on a predetermined set of criteria.

Quality calibration 99

Quality calibration Calibration Surveys Coaching 99

Robert Davis

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. These essential outbound measurements include: Quality scores.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

By Nick Jiwa , President of CustomerServ ( Originally Published on March 26, 2018 at [link] ). And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. These essential outbound measurements include: Quality scores.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40