2017 Chatbots Customer Experience Multichannel 
TechSee
NOVEMBER 20, 2017
A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow. Enter the bots.
Eptica
DECEMBER 20, 2017
Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.
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VocalCom
JUNE 17, 2019
As artificial intelligence continues to modernize customer experiences, chatbots are at the heart of this technological revolution. According to Business Insider, 67% of customers worldwide used a chatbot for support in 2017—and the numbers continue to rise. They love the benefit of self-service.
Eptica
NOVEMBER 1, 2017
Date: Wednesday, November 1, 2017 UK brands struggling with digital customer experience. Published on: November 01, 2017. But many companies – and even whole industry sectors - are struggling to cope with the sheer volume of customer contacts and queries. Your customers will expect nothing less.
Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Government legislation is committed to making it easier than ever for customers to change banks and interest rates remain low, meaning that service is a primary differentiator between companies. The email experience has improved, but not significantly.
COPC
JUNE 20, 2019
If anything, more input into creating the service journey has never been more important so that at every touchpoint between a company and a customer, a swift and satisfying resolution can be found. Chatbots . Essentially, a chatbot is purposefully designed software that has been established to simulate conversation with humans.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). Donna Peeples , Customer Experience Strategist.
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