Outsource Consultants
JULY 10, 2018
An article by Dan Miller raises an interesting point: Implementing virtual agents into your contact center isn’t staying ahead of the curve, it’s common. Don’t Be Afraid of Using Virtual Agents in Your Contact Center. If you’re not using AI in the form of bots, virtual agents, or other methods, you’re behind the curve.
Creative Virtual
JANUARY 8, 2019
In 2017 we were honoured with The Queen’s Awards for Enterprise: Innovation. I couldn’t be more proud of what our team has achieved, and it was beyond what I had dreamt for Creative Virtual. The post Fifteen Years & Counting: Navigating the chatbot, virtual agent and AI revolution appeared first on Creative Virtual.
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ShepHyken
DECEMBER 8, 2017
Chatbots which work like virtual agents can solve basic query and transfer a call to ‘live agents’ in case of escalation. According to a research , in 2015, 25 percent of the world population was using a smartphone and it was forecasted that by 2017, a third of the world population will be using it.
Creative Virtual
DECEMBER 8, 2022
As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Two of the things we are proudest of at Creative Virtual are our experienced, dedicated team and the unique expertise we provide to our customers and partners. By Mandy Reed, Global Head of Marketing.
Provide Support
JANUARY 10, 2018
Are chatbots and virtual agents likely to replace humans any time soon? 2017 has seen a proliferation of innovations in customer service featuring AI-powered chatbots and virtual agents for a wide range of purposes from engaging at a pre-sales point to assisting with billing transactions and making post-sales service appointments.
Creative Virtual
DECEMBER 7, 2021
Welcome to Creative Virtual’s annual year in review blog post for 2021! They also discussed the findings of ISG’s research and current successful virtual agent implementations. By Mandy Reed, Global Head of Marketing.
Creative Virtual
DECEMBER 10, 2020
Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020.
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