Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Read this quick article to discover essential aspects of an adequate apology that creates the proper emotional response from customers—or anyone.

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Advertising Entertainment Customer emotions Customer Experience 298

Beyond Philosophy

DECEMBER 5, 2017

We see this sort of thing all the time in our global Customer Experience consultancy. It is vital to ensure the people interacting with customers must have what they need to do their job. The new study shows that improving the employee experience for call center employees is up to the champions of Customer Experience.

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Beyond Philosophy

APRIL 18, 2017

On customers who are only starting to consider making a purchase. But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Customers aren’t as loyal as you think they are. Appeal to your customers’ emotions. Not Meeting Your Targets?

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Sales Consulting Consulting Customer emotions 311

Beyond Philosophy

DECEMBER 22, 2015

There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings. Cisco anticipates that video will represent 70% of consumer Internet traffic by 2017, up from 57% now. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

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Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

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Clarabridge

SEPTEMBER 21, 2017

This post was originally published on Smith+Co Consultancy’s blog. . For better or worse ‘Customer Experience’ has become one of the most talked about fads in business circles. as opposed to emotional success (I got my problem completely sorted) as might be considered by the customer. Reserve your place here.

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Average Handle Time Metrics Customer emotions Consulting 45