2017 Blog Consulting Customer Care 
ShepHyken
JANUARY 27, 2017
This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken.
Fonolo
JANUARY 31, 2018
We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.
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Toister Performance Solutions
DECEMBER 10, 2020
The second study is the 2020 National Customer Rage Study from Customer Care Measurement and Consulting (CCMC). It found that the number of households experiencing at least one problem over the past 12 months increased by 10 percentage points since the 2017 study. There is some hope. Surprisingly, 66.7
Mindtouch
APRIL 17, 2017
We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. Director: Customer Success Operations, @netmow, LinkedIn. Erin Fogerty, Affinio, Senior Customer Success Manager, @efogess, LinkedIn.
Toister Performance Solutions
SEPTEMBER 28, 2017
Vee Rose used the conference hashtag to tweet a request for customer service leadership book and podcast recommendations. — Vee Rose (@jainyrose) September 27, 2017 It's been awhile since I compiled a list of my favorites, so I decided to write this post in response.
Connecting the Dots
JANUARY 2, 2018
The 2017 Customer Rage study conducted by Customer Care Measurement & Consulting for Arizona State University confirms what every holiday shopper knows: customer service remains horrible even as businesses continue to invest in customer service programs, and customers are mad about it.
Jon Arnold
DECEMBER 29, 2017
I stand corrected on my earlier blog post, saying that our podcast about Net Neutrality was the last one for 2017. Forgot about that one, and this one is our lookout for what 2018 holds for the always expanding/ever-confusing world of communications/collaboration/customer care. Happy New Year!
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