aircall

DECEMBER 19, 2016

This year on the Aircall blog, we’ve looked at quite a few ways how to improve your business’ customer service. Best customer service companies of 2016: all-star division. We’ve cherry-picked the very best apps to empower your team. We’ve looked at which skills your team should cultivate. Jeff Bezos - CEO and Founder of Amazon.com.

Customer Service 74

Customer Service Advertising Transportation Customer Support 74

Squelch

MAY 27, 2019

73 percent cite CX as a key factor in buying decisions. 73 percent cite CX as a key factor in buying decisions. Even more notably, in 2016, Forbes Insights and SAS concluded that 90 percent of global executives who used data analytics reported that they “improved their ability to deliver a superior customer experience.”

Customer Experience 40

Customer Experience Average Handle Time First call resolution Upselling 40

Kayako

JANUARY 24, 2018

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? We predict it’s the technology they choose that will reflect how close they want to get to their customers. This is how we see the breakdown happening.

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83

ProProfs Blog

OCTOBER 31, 2018

Citing a study by the leadership advisory and executive search services provider, Davis said only 39% of firms that claim to be customer-centric actually have senior-level executives championing customer experience marketing. In 2017, United Airlines went viral when a passenger was forcibly removed in an overbooked flight.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

LiveChat

NOVEMBER 20, 2019

In short, how can the little guy compete with the giants and keep that special character and soul? The question then is: How can small- and mid-size retailers better find a niche and more customers along the way? The question then is: How can small- and mid-size retailers better find a niche and more customers along the way?

Brand ambassadors 55

Brand ambassadors Chatbots Sales Technology 55

Avaya

NOVEMBER 2, 2016

I recently attended the 2016 North America IoT Tech Expo in Santa Clara, California. This event highlights how the most innovative advancements in technology are affecting the Internet of Things (IoT). To that end, I was counting on leaving there with a stronger sense of direction, clarity, and future vision around the IoT.

Wireless 75

Wireless Transportation industry standards Enterprise 75

Netomi

JANUARY 5, 2022

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98