Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Here we are in 2016 now, the study was done in 2015, and it is only 17%. Scott Broetzmann : I’m going to suggest that too many companies live in a state of blissful ignorance about the quality of the service that they’re providing. Their metrics are insincere. For example, the use of quality assurance metrics.
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