Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Here we are in 2016 now, the study was done in 2015, and it is only 17%. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. So almost a quarter, one in every four customers in response to their most serious problem was going to be satisfied.
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