2016, 2020, Customer Experience and Revenue potential

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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

Consulting

Consulting Consulting Contact Center Marketing

When Analytics Is the Answer Are You Asking the Right Questions?

Avaya

MAY 24, 2016

billion in 2016 , to $41.5 Why is the market potential so huge? And this is 2016. By 2020 predictive and prescriptive analytics will attract 40% of enterprises’ net new investments in business intelligence and analytics. billion through 2018 , and expected to exceed $60 billion by 2025. But why now?

Analytics

Analytics Enterprise Interactive Voice Response Revenue potential

Customer Contact Central

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

When Analytics Is the Answer Are You Asking the Right Questions?

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