2016 2020 Cloud contact Customer Experience 
Serenova
JUNE 24, 2020
Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis.
Serenova
JUNE 24, 2020
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. What Is an Omnichannel Contact Center?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.
Callminer
DECEMBER 17, 2019
Cloud contact centers may be more reliable. “Cloud contact centers are 27% cheaper and experience 35% less downtime than their on-premise counterparts.” ” – Shauna Geraghty, 10 Customer Service Statistics for Call Center Supervisors , Talkdesk; Twitter: @talkdesk. ” – E.
NobelBiz
JUNE 29, 2021
The customer experience is critical to every company’s long-term viability. This customer journey’s enhancement is a work in progress. Outsourcing is the greatest option, allowing companies to focus their approach on their customers. Then, across all consumer touchpoints, you’ll need to provide customized actions.
Serenova
JUNE 24, 2020
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. What Makes a Good Omnichannel Customer Experience?
NICE inContact
MAY 12, 2017
Is Cloud Contact Center the New Normal? Both were using premises-based systems today, by as Microsoft continues to add features to its cloud-based Skype for Business offers, I expect to see solutions from cloud contact center partners like inContact and its Connector solution will be deployed more often in the market.
Expert insights. Personalized for you.
98 
Let's personalize your content