ShepHyken

OCTOBER 17, 2016

The post 5 Top Customer Service Articles For the Week of October 17, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 326

Customer Service Journey mapping Customer Experience Feedback 326

ShepHyken

DECEMBER 5, 2016

The post 5 Top Customer Service Articles For the Week of December 5, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 305

Customer Service Customer retention Personalization Customer Experience 305

ShepHyken

OCTOBER 24, 2016

The post 5 Top Customer Service Articles For the Week of October 24, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Government 296

Government Customer Service Customer Care Personalization 296

ShepHyken

NOVEMBER 7, 2016

The post 5 Top Customer Service Articles For the Week of November 7, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer advocacy 310

Customer advocacy Customer Service Marketing Management 310

ShepHyken

SEPTEMBER 19, 2016

The post 5 Top Customer Service Articles For the Week of September 19, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 0

Customer Service Chatbots CRM Technology 0

Beyond Philosophy

JANUARY 27, 2016

The post Big CX Idea for 2016: Not Despite but Because appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Colin is an international author of five bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter & Periscope @ColinShaw_CX.

Metrics 236

Metrics Consulting Consulting Customer Experience 236

ShepHyken

SEPTEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of September 26, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Journey mapping 301

Journey mapping Customer Service Contact Center Airlines 301

ShepHyken

SEPTEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of September 12, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 282

Customer Service SaaS Customer Experience Marketing 282

ShepHyken

DECEMBER 12, 2016

The post 5 Top Customer Service Articles For the Week of December 12, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 255

Customer Service Chatbots Metrics Contact Center 255

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. The post 5 Top Customer Service Articles For the Week of June 27, 2016 appeared first on Shep Hyken. I have added my comment about each article and would like to hear what you think too. Follow on Twitter: @Hyken.

Customer Service 185

Customer Service Metrics Customer Experience Surveys 185

Callminer

JULY 11, 2016

The post 3 Key Takeaways From #CallCenterWeek 2016 in Las Vegas, NV appeared first on CallMiner. This year’s #CallCenterWeek (CCW) in Las Vegas, NV showcased what is becoming increasingly clear: Customers expect service on their own terms whenever they need it, in whatever digital […].

call center professionals 140

call center professionals Education Call Center Customer Service 140

Callminer

OCTOBER 31, 2016

The post LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics appeared first on CallMiner. And for good reason: Research shows customer satisfaction has the power to create happy and loyal customers, in addition to directly impacting the bottom line. Forrester, in fact, reports that the revenue […].

Analytics 140

Analytics Customer Experience Best practices Call Center 140

Contact Center Pipeline

DECEMBER 23, 2016

The following were the 5 most-read Quick Tips in 2016. These are tried-and-true practices that have proven successful for the provider, and which can be implemented across a large variety of operations. Quick Tip: Promote Agents with the Right […].

Quality management 100

Quality management Feedback Contact Center Call Center 100

ShepHyken

DECEMBER 26, 2016

The post 5 Top Customer Service Articles For the Week of December 26, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Chief Customer Officer 209

Chief Customer Officer Customer Service Analytics Best practices 209

ShepHyken

AUGUST 1, 2016

The post 5 Top Customer Service Articles For the Week of August 1, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 208

Customer Service B2C B2B Customer Care 208

Contact Center Pipeline

APRIL 14, 2016

The 2016 SWPP Annual Conference in Nashville (April 4-6) was a lot of fun. I came home with a notebook full of facts and lessons that I captured—it was just as thick as last year’s was and just as thick as I expect next year’s will be. This conference is dedicated to workforce management, which […].

Management 100

Management Contact Center Call Center 100

ShepHyken

AUGUST 22, 2016

The post 5 Top Customer Service Articles For the Week of August 22, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 0

Customer Service Customer retention Surveys Customer Experience 0

ShepHyken

JULY 4, 2016

The post 5 Top Customer Service Articles For the Week of July 4, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 202

Customer Service Surveys Customer Experience Customer Support 202

Contact Center Pipeline

DECEMBER 2, 2016

Thank you for making us a part of your journey in 2016. December is always a wonderful time of reflection to examine our goals, accomplishments and challenges and to look forward to another opportunity in the new year to continue on our journey. As our way of saying Thank You, please feel free to start, […].

Contact Center 100

Contact Center First call resolution Analytics Call Center 100

Contact Center Pipeline

NOVEMBER 2, 2016

This past January, we reported the results of a survey we conducted to shed light on our expected challenges and priorities for 2016. We want to know what a difference a year makes, so we just opened a survey so that we can take a peek at 2017 and see what we’re challenged by and […].

Contact Center 100

Contact Center Surveys Call Center 100

ShepHyken

JUNE 20, 2016

The post 5 Top Customer Service Articles For the Week of June 20, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 195

Customer Service Customer centricity Chatbots Airlines 195

ShepHyken

JULY 25, 2016

The post 5 Top Customer Service Articles For the Week of July 25, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 195

Customer Service B2C Personalization Metrics 195

ShepHyken

SEPTEMBER 5, 2016

The post 5 Top Customer Service Articles For the Week of September 5, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 0

Customer Service Analytics Customer Care Customer Experience 0

ShepHyken

JULY 11, 2016

The post 5 Top Customer Service Articles For the Week of July 11, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

ShepHyken

MAY 30, 2016

The post 5 Top Customer Service Articles For the Week of May 30, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Service 180

Customer Service Brand ambassadors Self service Surveys 180

ShepHyken

JULY 18, 2016

The post 5 Top Customer Service Articles For the Week of July 18, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 174

Customer Service Marketing Customer Experience 174

ShepHyken

AUGUST 15, 2016

The post 5 Top Customer Service Articles For the Week of August 15, 2016 appeared first on Shep Hyken. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken .

Customer Service 174

Customer Service Chatbots Multichannel Customer Care 174

Contact Center Pipeline

APRIL 5, 2016

The April 2016 issue of Contact Center Pipeline is available online. Here is what you’ll find inside: FEATURE ARTICLES Employee Advocacy By Susan Hash An empowered and impassioned workforce can help to enhance your company’s reputation and engagement with customers. Conversing or Transacting?

Contact Center 100

Contact Center Customer Care Metrics Marketing 100

Influitive

JANUARY 27, 2017

To start 2017 off strong, we’re reviewing some of Influitive’s biggest B2B marketing campaigns from 2016 to see what went well and what we could improve on. (If January is the perfect time to review the past year’s ups and downs—both personally and professionally—to see how you can do better. If you’re curious about previous years,

B2B 91

B2B Marketing Personalization Accountability 91

Andrew Mcfarland

DECEMBER 27, 2016

Revitalize how you think about and act on improving the customer experience at your business in 2017 by reviewing the 10 Most Popular Customer Experience posts of 2016. A series I started in 2013. This year was interesting because some.

Customer Experience 80

Customer Experience Best practices 80

NICE inContact

AUGUST 30, 2016

Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. By attending ICUC 2016, you can explore new ways to transform customer experiences. The post Get Ready to Transform Customer Experiences at ICUC 2016 appeared first on inContact Blog. Technical Training. You won’t want to miss it!

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

Win the Customer

FEBRUARY 5, 2016

Kayako have recently surveyed a cross-section of customer support professionals to discover what motivates, excites and challenges them about their jobs and what challenges they face in 2016. The post Top Challenges for Customer Support in 2016 #INFOGRAPHIC appeared first on Win the Customer!

Customer Support 86

Customer Support Surveys Management Call Center 86

Mindtouch

OCTOBER 14, 2016

We compiled the list of 2016’s top 25 Content Strategists who are well-known and reputable influencers around the world so that you can: Easily visualize a community of thought leaders. I am one of the 2016 ‘Top 25 Content Strategist Influencers!’ Here are our judges: Meet the Judges. Al Martine (Partner TechWhirl Mag ).

Consulting 91

Consulting Consulting Engineering Enterprise 91

Amity

DECEMBER 19, 2016

We know there's a lot out there, so we decided to put together a list of some of our favorite posts from 2016. Thank you for spending 2016 with us! This year, we had a great time collaborating with Customer Success experts from all corners of the industry to bring you thought-provoking, fun, and helpful pieces. Want to contribute?

SaaS 0

SaaS Best practices Marketing Management 0

NICE inContact

OCTOBER 6, 2016

We are officially less than one week away from our biggest event this year, ICUC 2016 ! We are excited for this year’s ICUC 2016 conference and can’t wait to see you in Orlando! The post ICUC 2016 Checklist to Help Transform Your Experience appeared first on inContact Blog.

Entertainment 48

Entertainment Contact Center Customer Experience 48

Customercount

OCTOBER 22, 2018

To Nominate now [link] INDIANAPOLIS, IN January 20, 2016 – CustomerCount? This award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association of … Continue reading → The post CustomerCountSM CEP PACE Member Award Nominations Open February 1, 2016 appeared first on CustomerCount.

45

45

Contact Center Pipeline

JANUARY 22, 2020

In 2016, I spoke at a customer conference and the topic was, “Contact Center 2020.” At the time, 2020 seemed like it was forever away, and I had carte blanche to forecast whatever I wanted to about the potential state of the contact center in 2020. I opened the session with a brief clip from […].

Contact Center 296

Contact Center Self service Interactive Voice Response Technology 296