2015 Blog Journey mapping Metrics 
CX Journey
OCTOBER 15, 2015
Image courtesy of Betty Crocker Recipes Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on June 11, 2015. At the time, I suppose they were two things that we traditionally didn’t believe went together (yea, right!) – a bit like how many think about metrics and journey maps.
CX Journey
AUGUST 13, 2015
Image courtesy of Culture Republic Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 9, 2015. Creating a customer journey map is an important first step when it comes to your customer experience transformation.
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Lumoa
APRIL 1, 2020
Those decisions then funnel up to impact key metrics like retention and customer value over time. However, if you have a whole boatload of data and metrics behind it, it’s a bit more difficult to argue against. Surely, a customer-focused team would be best to handle a customer-facing metric aggregation.
Netomi
JANUARY 5, 2022
He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015.
CX Journey
OCTOBER 20, 2015
It appeared on their blog on April 23, 2015. To do this, create: (1) employee journey maps , a subject about which Intradiem and I did a webinar , or (2) your own undercover executive type program, where executives take on the role of the employee. It took less time than I expected to handle this issue.
CX Journey
DECEMBER 4, 2015
It was published on their blog on June 18, 2015. Second, we can measure efficiency with various metrics. Of course, the key is not to focus on the metrics but on the outcomes. Image courtesy of bentremblay I originally wrote today's post for Intradiem. Are your employees working hard, working smart, or both?
CX Journey
AUGUST 25, 2015
Image courtesy of ~db~ Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 19, 2015. In a post from earlier this month , I wrote about the most-basic and most-important rule of customer journey mapping: maps must be created from the customer viewpoint.
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