Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. We were all given a little empathetic medicine this year.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

Contact Center 116

Contact Center Technology Self service Call Center 116

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. Their areas of focus are: .

Government 40

Government Consulting Consulting Analytics 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. By the middle of 2018, the average daily volume of self-service was 4.84 brought to Ant Financial?

industry standards 40

industry standards Enterprise Technology Self service 40