C3Centricity

MAY 25, 2020

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge to understand your customers. But this can only be done by asking the right questions of your data and information. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Technology 77

Technology Big data Analytics Personalization 77

C3Centricity

MARCH 15, 2018

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights. And this can only be done by asking the right questions of your data and information. The Opportunity.

Big data 82

Big data Analytics Personalization Entertainment 82

Natalie Petouhof

JULY 14, 2015

Nominate yourself or someone you know by August 7, 2015. Complimentary admission to the SuperNova Award Gala Dinner and Constellation’s Connected Enterprise for all finalists (November 4-6, 2015) lodging and travel not included. • Winners featured on Constellation’s blog and weekly newsletter.

Enterprise 65

Enterprise Marketing Technology Customer Experience 65

Natalie Petouhof

JUNE 15, 2015

Active Audiences orchestrates digital advertising based on the customer’s entire experience with a brand – the emails and mobile messages they open, their purchase history, their engagement with the customer service team and where they are in a sales cycle. Active Audiences is generally available today for customers.

Marketing 86

Marketing Advertising CRM Sales 86

Natalie Petouhof

DECEMBER 1, 2015

Intelligent customer service with knowledge articles recommendations to empower service agents with answers to questions so they can more effectively resolve customer cases and solve problems on the spot.

CRM 56

CRM Analytics Sales Self service 56

Natalie Petouhof

AUGUST 9, 2015

This evolution requires a different mindset and approach to customer lifetime value. Four Areas Needed to Master Customer Success Management. [1] 1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. Not all CSM organizations are created equally.

Sales 61

Sales Management Analytics Marketing 61

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. The Benefits to Start-ups: Financial Scale, Technical Scale, Market Scale, Social Impact, Incubation and Customer Validation. Their areas of focus are: . Machine Intelligence.

Government 40

Government Consulting Consulting Analytics 40