Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. The company was founded in 2014 as a small team in Silicon Valley and has quickly expanded across the U.S Just doing work with a Sales team is only half of the process.

SaaS 84

SaaS Consulting Consulting Coaching 84

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Van Lerberghe is a marketing and sales executive with generous experience in Silicon Valley. About the new investors.

SaaS 52

SaaS B2B Feedback Enterprise 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. Most of the biggest SaaS businesses grow by selling expensive subscriptions to large enterprises ” Christoph Janz. It was about the “ 5 ways to build a $100 million business ”.It

SaaS 52

SaaS Customer retention Enterprise Accountability 52

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. In any case, the SaaS model is a win-win model that benefits the software vendor as well as the end-user. The efficiency of this model has made SaaS one of the most rapidly developing industries in the world. 360Learning. 360Learning.

SaaS 10

SaaS Real estate B2B Enterprise 10

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? As we move into 2014, companies will be more focused than ever on the customer centric organization. As we move into 2014, companies will be more focused than ever on the customer centric organization. Moving Beyond SaaS. Generating a Deep Understanding of Business Drivers.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

Mindtouch

APRIL 30, 2018

With a growing number of businesses shifting to a SaaS model, there is no better time than now to discuss the value that Customer Success has. Give one person responsibility for listening to your customers and authority to act on what they hear. – Guy Letts , CustomerSure. Editor’s Note : This post was originally published in 2014.

SaaS 48

SaaS Upselling B2B Self service 48

aircall

APRIL 6, 2017

From most SaaS companies, people do not merely buy software, but rather solutions. One study showed that using this method increased sales by 24%. Clearly, this is easier said than done when considering an SaaS company who conducts business in many countries and currencies around the world. Removing signs of monetary value.

SaaS 84

SaaS Advertising Marketing Personalization 84

LiveChat

JANUARY 3, 2019

Yet another year has passed, you’re a year older person, but it’s a good thing! In 2014, when Olga and I were hired as LiveChat content writers, LiveChat blog was gaining 100k unique views yearly. In this post, Maryann Thomas also talks about lead generation, but this time, she’s describing how to use live chat in sales.

Chatbots 59

Chatbots B2B SaaS B2C 59

Talkdesk

MAY 10, 2016

What is there to say about Zuora founder, Salesforce employee #11 and widely recognized SaaS thought leader, Tien Tzuo? Customers today, especially millennials, see less separation between their business and personal selves and expect their business relationships to be more personalized. Fortune || June 10, 2014. “I

SaaS 41

SaaS Sales Feedback Marketing 41

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

NOVEMBER 7, 2018

trillion in global sales and is expected to hit $4.5 Live Engagement offers a different type of online shopping experience – one where the customer’s needs come first and there’s somebody there to answer questions, find products, offer expert advice and deal personally with complaints. It’s November. trillion by 2021.

SaaS 40

SaaS Upselling Chatbots Technology 40

Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. She worked as an account supervisor and operations manager until 2014, when she was promoted to account manager. Eager for a new challenge, Megan joined Qelp in Amsterdam as a sales development representative. ” Keelia Rodriguez.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

” Jayme started her career with Clearlink eight years ago as a sales agent. She worked as an account supervisor and operations manager until 2014, when she was promoted to account manager. Eager for a new challenge, Megan joined Qelp in Amsterdam as a sales development representative. ” Keelia Rodriguez.

Accountability 98

Accountability Coaching Education Telecommunications 98

CSM Magazine

APRIL 5, 2018

People are social beings, and ultimately nothing can ever truly replicate the experience of connecting with another person. Make them more human right now and use all their human attributes to provide the best sales and service online. That’s exactly what AI will kill. That’s a service that no AI can replicate.

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40

Amity

JANUARY 6, 2014

It’s the sixth day of 2014, and the start of a brand new year signals New Year’s resolution time! Typically, resolutions are personal in nature, a goal to lose weight, eat healthier or exercise more.

Management 48

Management Finance Marketing Sales 48

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. We really want to help companies transform the way they do marketing and sales. I went for it and luckily they hired me!

Sales 71

Sales Consulting Consulting SaaS 71

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. I started my career as a Developer, and I also worked in Sales for a couple of years.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Vistio

SEPTEMBER 20, 2021

Yeah, so the journey of my career before being an entrepreneur was in sales. I started as an enterprise telecom sales rep and worked for AT&T, and then CenturyLink, which is now Lumen. Intercom’s a kind of chat and messaging tool often for SaaS companies. Excellent. I’ll have to check it out.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

delighted

JANUARY 7, 2020

For SaaS companies, in particular, they can expect to increase revenue by $1 billion. The same report also revealed that 84% of customers say being treated like a person, not a number, is very important to winning their business and that 51% of businesses ‘fall short’ of consumer expectations.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Comm100

FEBRUARY 6, 2018

Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. Deployment : Cloud, SaaS, Web.

CRM 42

CRM Enterprise SaaS Marketing 42

SmartKarrot

JANUARY 28, 2022

It was transformed into the #GiveFirst hashtag at Techstars around 2014. . With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. This should not be another sales pitch. Like what you are reading?

Management 10

Management Brand ambassadors SaaS Engineering 10

Amity

MARCH 24, 2016

Vend hired a Chief Customer Officer in May 2014 and I think that having that voice at the executive table changed everything. Everything that we’re talking about around the lunch table is getting in amongst the sales team. Some SaaS stuff as well but the innovation in Customer Success is what’s really interesting.

Chief Customer Officer 91

Chief Customer Officer Metrics Surveys SaaS 91

Kayako

DECEMBER 31, 2015

Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. But there’s still a way to go, and for customer support to really thrive it needs the backing of the board – just like marketing and sales departments. Get personal with your customer by asking “why” five times.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Comm100

NOVEMBER 23, 2020

With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub. I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.” However, users report that Intercom is improving.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52