Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Call Center Trends 2014. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Practice

MARCH 13, 2020

Emphasize the need for ongoing engagement from executives during the sales and onboarding process. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California. Set Clear Expectations.

SaaS 82

SaaS Best practices Enterprise Accountability 82

CSM Practice

FEBRUARY 24, 2020

During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. 3 New Customer Onboarding Best Practices: [link].

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

CSM Practice

FEBRUARY 24, 2020

During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. 3 New Customer Onboarding Best Practices: [link].

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

During client onboarding, customer success teams nurture new users, transfer knowledge, and set the stage for the post-sales customer experience. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. 3 New Customer Onboarding Best Practices: [link].

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

ClearAction

JULY 3, 2017

I’m adding my views to Carolyn’s, to emphasize the best practices that she described.). My view: The more holistic your practices of customer experience (CX) management, the more value you create for customers, employees, and shareholders. Give them tools to be effective executive sponsors.

Customer Experience 66

Customer Experience Government Engineering Finance 66

Amity

MAY 15, 2017

We really want to help companies transform the way they do marketing and sales. Before becoming a Mozzer, I was an SEO Specialist providing consulting services for car dealership clients. I then went on to becoming an enterprise/sales hybrid CSM, and I finally moved into a role that was specifically agency focused. I got lucky!

Sales 71

Sales Consulting Consulting SaaS 71

Squelch

JUNE 18, 2019

Delivering on what was promised in the sales process alone has proven to be insufficient in preventing churn. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Benchmark 53

Benchmark SaaS Accountability Best practices 53

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. I started my career as a Developer, and I also worked in Sales for a couple of years.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Taylor Reach Group

MARCH 26, 2018

Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Horizon CX

DECEMBER 31, 2018

This is good news for those of us among the CX consulting community and especially the CX provider community. AND, it needs to be instilled in such a way that it survives any turnover in leadership—which can often quench CX efforts along with best-practices and associated processes that have taken years to build and nurture.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. And that mentality was already built-in when I joined the team in 2014.

Coaching 0

Coaching Engineering Upselling Marketing 0

Vistio

SEPTEMBER 20, 2021

Yeah, so the journey of my career before being an entrepreneur was in sales. I started as an enterprise telecom sales rep and worked for AT&T, and then CenturyLink, which is now Lumen. Those are different phases and people that need to do be ultimately be integrated and consultant to get those things right.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. a customer experience strategy consulting firm. It is worth giving a dive in. Chief Customer Officer 2.0:

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

CustomerSuccessBox

JUNE 8, 2022

Irit has played a pivotal role in shaping Customer Success best practices and methodologies. And so I think that the sales team should be held accountable when we’re seeing this kind of issue. And absolutely, the customer success team should be held accountable, anybody that’s responsible for post-sales.

Management 52

Management Upselling Accountability Metrics 52