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Promote pipelines in a multi-environment setup using Amazon SageMaker Model Registry, HashiCorp Terraform, GitHub, and Jenkins CI/CD

AWS Machine Learning

Policy 3 – Attach AWSLambda_FullAccess , which is an AWS managed policy that grants full access to Lambda, Lambda console features, and other related AWS services.

Scripts 94
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Deep demand forecasting with Amazon SageMaker

AWS Machine Learning

The input data is a multi-variate time series that includes hourly electricity consumption of 321 users from 2012–2014. Amazon Forecast is a time-series forecasting service based on machine learning (ML) and built for business metrics analysis. For HPO, we use the RRSE as the evaluation metric for all the three algorithms.

Metrics 74
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Connecting Satisfaction With Behavior: Does The Service-Profit Chain (or The Employee Engagement-Profit Chain) Still Work?

Beyond Philosophy

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Coincidentally, this definition was also done in a June, 2012 article.

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Build a cross-account MLOps workflow using the Amazon SageMaker model registry

AWS Machine Learning

Upon a new model version registration, someone with the authority to approve the model based on the metrics should approve or reject the model. The model artifact is created in the shared services account Amazon Simple Storage Service (Amazon S3) bucket. s3:GetObject', 's3:GetObjectVersion' ], #read 'Resource': 'arn:aws:s3::: /*' }] }. 's3:GetObject',

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Contact Center Trends 2021: The CX Watershed

Fonolo

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. FCR is the Most Important Metric. The Value of Metrics. contactcenter #2020trends Click To Tweet. Up from just 2.2%

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17 Must-Read Books for Support Managers

Nicereply

The 4 Disciplines of Execution By Chris McChesney, Sean Covey, and Jim Huling Published: 2012 Length: 296 As a support manager, it’s your responsibility to build a strong team and create a fantastic customer experience. You need to know how customer support contributes to key business metrics like profitability and retention.

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Top 7 Call Center Management Books on the Market

Fonolo

Author Mike Desmarais, the founder and CEO of SQM Group, brings his 25+ years of experience in customer service and call center metrics to the pages of First Call Resolution and the rest of SQM Group’s book lineup. DID YOU KNOW?