Steve DiGioia

JUNE 20, 2016

Between 1979 and 2010, the median weekly income of full time wage and salary workers grew from 241 to 747 U.S. So why all the long-faces at work, why are our employees so disengaged and less productive? So why all the long-faces at work, why are our employees so disengaged and less productive? dollars in the same period.”.

Morale 167

Morale Employee engagement Surveys Management 167

AskNicely

AUGUST 17, 2018

A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Enter the Net Promoter Score (NPS) survey.

Feedback 60

Feedback Customer centricity Surveys Employee engagement 60

ClearAction

DECEMBER 28, 2016

1 It’s rare because we underestimate employees’ interest in customer sentiment. It’s rare thanks to narrow survey questions. Every employee wants to work for an admired company. Customer experience is a natural motivation with richest meaning for employee engagement.

Feedback 59

Feedback Employee engagement Best practices Consulting 59

Beyond Morale

SEPTEMBER 30, 2013

Over the past couple of months I have noticed that members in both of these associations have been seeking even more (above the normal) solutions to increase employee engagement in the context of building more customer–centric cultures. India, Brazil, China, and Germany) came out to 54 percent, down 6 percent from 2010.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63

ClearAction

FEBRUARY 7, 2016

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Why Customer Satisfaction Surveys are Not Customer-Centric article. Employee Engagement. 5 Keys to Employee Engagement in Customer Experience Management article.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Russel Lolacher

MARCH 2, 2021

In 2010, the ministry was putting together something that hadn’t existed for them before. Seasonally, we dig deeper into engagement rate per platform against relevant seasonal periods. Finally, we conduct a yearly Customer Satisfaction Survey as part of our service KPI, that measures response time, satisfaction and preferred platforms.

Government 52

Government Customer Care Transportation Benchmark 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98