TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Altivon

JULY 27, 2020

IVR Doctors has more than 30 years of market research, usability consulting, marketing, and call center management experience. They have a service territory spanning about 24,000 square miles—much of it rugged territory—and service about 1.5 Idaho Power was recognized as: Top Rated IVR System – Overall. Electric Company.

Interactive Voice Response 52

Interactive Voice Response Benchmark Contact Center Self service 52

DMG Consulting

JANUARY 8, 2018

Apocalyptic Predictions and the Contact Center . Email is going to replace the phone as the primary form of customer service – circa 1990’s. Social media will eliminate the need for contact centers – circa 2000’s. The web and mobile apps are going to eliminate the need for live agents – circa 2010’s.

Contact Center 48

Contact Center Analytics Consulting Consulting 48

NICE inContact

SEPTEMBER 11, 2018

Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Peter Lavers @ ThinkCX . Marsha Collier.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Outsource Consultants

MARCH 31, 2022

With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. We all know that technology has become an essential part of the contact center industry, but we often forget why. Better Utilize Technology.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

EPIC Connections

OCTOBER 20, 2017

EPIC Connections, a global customer engagement and contact center consulting company, announced today that it received the Collaboration Award from NICE inContact, a leading provider of both cloud and on-premise enterprise software solutions. EPIC Connections is a global customer engagement and contact center consulting company.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38