C Space

JANUARY 18, 2021

Customer benchmark: #1 in Logistics; #27 Overall. So much so that logistics – which has traditionally been a lower quartile category in our benchmark, leaped into the top quartile – up there with highly emotive categories like beauty and automotive. Customer benchmark: #4 in Media; #63 Overall. Q2 2020 revenue: $20.5

Benchmark 116

Benchmark Automotive Government Marketing 116

ChurnZero

JUNE 19, 2020

Most folks, by the time they talk to us, have someone that at least is aware of it or oversees it, whether it’s the Sales team or a specific department. Each account rep that is doing sales is also doing renewal management and things like that. The playbook is there for Sales, Marketing, and CS.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry.

Feedback 83

Feedback Marketing Metrics Benchmark 83

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

Amity

JANUARY 13, 2016

Can Customer Success really be held with the same importance of sales, marketing and product departments? Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . Surveys and polls . This meant a shift away from efficiency metrics towards agent wellbeing.

Customer Service 78

Customer Service Chatbots Best practices Surveys 78

Comm100

NOVEMBER 13, 2022

Survey data shows that customers hate repeating themselves. This could mean a low value, frequent question gets answered by a chatbot based on routing rules, while a high value sales opportunity is routed to a senior sales agent. Founded: 2009. Everybody has their preferred way of communicating. SOC 2 Type II.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90