Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.

Employee engagement 261

Employee engagement Customer Experience Consulting Consulting 261

Beyond Philosophy

DECEMBER 20, 2017

STAN: What do you think of a person who only does the bare minimum? Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer. STAN: Yeah. Let me ask you a question, Joanna. JOANNA: Umm-hmm. JOANNA: Huh.

Employee engagement 170

Employee engagement Customer advocacy Consulting Consulting 170

Beyond Philosophy

JUNE 4, 2015

To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization. Moreover, the customer has no personal investment in choosing, and staying with, one brand or supplier over another.

Airlines 360

Airlines Marketing Enterprise Advertising 360

Noble Systems

FEBRUARY 24, 2019

The concept of gamifying customer service isn’t new; organizations have always incentivized employees with record-focused goal setting and friendly competitions as motivation. Headquartered in Montreal, Canada and founded in 2006, Sekure is on the forefront of leveraging technology to improve productivity and operational efficiency.

Gamification 66

Gamification Customer Service Contact Center Employee engagement 66

PeopleMetrics

SEPTEMBER 17, 2015

It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. Rather, it’s meant to illustrate the duality of every person. And your rational mind? Which made the rest of us the big, dumb elephant.

Customer Experience 120

Customer Experience Customer centricity Construction Feedback 120

Russel Lolacher

JULY 26, 2022

But first, I want to I want to sort of tap into your experience personally, when it comes to the employee experience and workplace culture. What’s your best or worst one or the other sir, employee experience you’ve had? I mean, that’s at the end of the day, that is your employee experience. Felix Nater.

Consulting 94

Consulting Consulting Education Personalization 94