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[Infographic] 9 Effective Call Center Strategies You Can’t Miss

Quiq

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). At the most basic level, your customer service team’s performance is measured by how many people they can serve in a period of time, which means time is money.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

This will improve campaign performance overall including agents’ service levels. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. It would send my customers to the correct agent every time, improving the wait time and efficiency of the contact center.