2005 Customer Support Service level Wait times 
Quiq
NOVEMBER 9, 2022
It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). At the most basic level, your customer service team’s performance is measured by how many people they can serve in a period of time, which means time is money.
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. The most effective way that contact centers can increase efficiency internally is…”.
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