Xaqt

JUNE 1, 2020

All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

SmartAction

DECEMBER 15, 2021

The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. With easily scalable virtual agents, hold times are eliminated. A live agent deals with anything handled outside of self-service. In January of 2000, 67.3%

Contact Center 78

Contact Center Virtual Agent Agent burnout Self service 78

Jon Arnold

MAY 6, 2021

Plenty of updates around innovation - I’m not that technical, but their Inference acquisition is a good example with IVA - intelligent virtual agent - to help automate customer service - as is Whendu, which helps contact centers with complex legacy integrations migrate to the cloud.

Contact Center 97

Contact Center Virtual Agent Chatbots Enterprise 97

bold360 Blog

FEBRUARY 20, 2019

On one end of the spectrum is in impersonal and soulless “Hal” from 2001: A Space Odyssey. On the other end of the spectrum is a fully personified virtual agent that takes the form and personality of a human – with a face and a name. Sorry, I didn’t understand that?” ).

Chatbots 40

Chatbots Brand ambassadors Virtual Agent Best practices 40