time-management-benchmark 
24-7 InTouch
MAY 14, 2024
BOGOTÁ, COLOMBIA, MAY 14, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, won two major awards at the 2024 Customer Experience Interaction Awards presented by BPrO in Cartagena, Colombia. For more information, visit [link]. To learn more about us, visit intouchcx.com.
JustCall
MAY 14, 2024
Higher average wait time (AWT) almost always leads to higher abandonment rates and lower CSAT scores. Usually, because there aren’t enough agents to deal with the volume of calls, the IVR system isn’t optimal, agents are spending too much time on repetitive queries, or there are training and workflow bottlenecks.
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CSM Magazine
MAY 14, 2024
These developments, guided by valuable customer insights, serve to enrich the entire spectrum of the customer journey and are crafted to further empower businesses to provide personalised customer and employee experiences, drive business growth, and set new benchmarks in the industry.
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