IntouchCX leads from the future to transform experiences by creating products and solutions that are intently designed to meet the changing needs of customers and front-line employees in an era of convenience.

IntouchNXT focuses on the trends that matter by curating a collective of the most future-thinking customer experience (CX) disruptors and technologists to create a portfolio of new solutions that redefine CX to meet the new shape of customer support.

In this article, we explore how generative AI paired with human-machine teaming and neuroscience will enable optimization of workflows and enhance the customer journey as we move forward into the future.