Case Study: How To Improve the Digital Experience on Streaming Platforms
- IntouchCX Team
- April 14, 2023
IntouchCX delivers industry-leading customer care solutions that help brands retain customers by delivering efficient and personalized service. Our top-tier support is paired with streaming services to increase and maintain customer satisfaction.
IntouchCX enabled our brand partner’s company to offer a cheaper promotion rate in order to retain eligible subscribers.
Shortly after implementations, the brand partner saw the following results:
- Surpassed SLA goal of 84%
- Achieved a 99% Offer Rate and 15% Acceptance Rate