Here’s a workplace rule of thumb: people are most productive when they feel motivated about what they do and how they live. Fact. So how does today’s employer approach the rapid shift in employee priorities and retain the cream-of-the-crop talent? Because it’s true…employee expectations have never been higher. They want to be authentically engaged in their jobs and feel passionate about their working life. And they no longer see the achievement of corporate goals in a teeming office as the only way to acquire those conditions. On the whole, today’s leaders are still trying to “get back to normal” without understanding or acknowledging that there is a new normal, and they need to adjust their expectations as well. Failure to do so will result in empty office cubicles, quiet quitters and transient employees.
Coming out of a multi-year pandemic, it’s clear that the fundamental psychology of work has changed. Yesterday’s work paradigms no longer work. One of the primary impacts of the pandemic has led to people rethinking the entire role of work in their lives. The question is no longer about asking how everyday life fits into work but how the work fits into life. These are big concepts, impacting an entire generation of workers. Leaders need to catch up and recognize that today’s worker expects autonomy over where and when they work, and a host of other workplace prerequisites.
The C-suite folks must recognize that inspired people make inspired workers make inspired companies. Encouraging workers to set their own standards for defining passion, and accepting that there are new models of success, is a great step forward. It’s also important to embrace the fact that there has been an irreversible shift in employee expectations. Just because things were done a certain way when leaders were coming up the ranks isn’t a reason to maintain the status quo. The belief system that careers require incredible sacrifices of time and personal wellness has expired. It’s a new day.
Leaders must also recognize that micromanaging employee time is a thing of the past and focus more on performance. Historically, vast amounts of time have been wasted in offices under the boss’s nose. Giving people some autonomy over how and where they work redefines the employee contract, shifting the emphasis from time spent to performance delivered. In short, loosening the strings that “control” employees can create a culture of trust and promote excellence.
Many organizations are struggling to catch up with this emerging trend – and some of them are making the smart choice to engage business process outsourcing companies that have the human resources in place, primed and ready to represent your business. Anexa is an award-winning BPO company with twenty years of experience in the competitive outsourcing market. We tick every box of the best practices list, and understanding the critical importance of meeting today’s customer expectations, we have curated teams of experienced, highly trained specialists.
Trusting Anexa to partner with your business by dedicating strategic resources to your business processes, can leave you to steer operations at a higher level. Reach out today for more information on how we can help you meet your business objectives.