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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Connect
16 min read | Jun 05 |
Conversational Marketing: A Guide to Building Strong Customer Relationships
We all want to understand customers' expectations, and to do so, we need to talk with them. Conversation is the easiest way to do good marketing. It's easier in... read more
Grow
10 min read | Jun 05 |
Shopify Bots: The Key to Growing Your Ecommerce Store
Shopify is one of the world’s most popular ecommerce platforms. With over two million global users, brands and businesses of every size rely on Shopify to build and run... read more
Grow
15 min read | Jun 04 |
Proactive Live Chat: Benefits, Example Use Cases, and More
Engaging visitors, whether first-time or returning, is essential for online businesses. The first point of contact is a great way to introduce your business, products,... read more
Support
24 min read | Jun 03 |
Customer Success Metrics: The Key to Growth in Every Industry
Running a business is a complicated affair. You have to juggle so many different responsibilities, from labor and logistics to market research and product... read more
Sell
9 min read | May 28 |
A Beginner’s Guide to Channel Sales
Channel sales—it's a term you've probably heard tossed around in business circles, but what exactly does it mean? Simply put, it's all about how companies like yours get... read more
Inside LiveChat
Inside LiveChat
0 min read | 26 Feb | Kaia Madalinska
How to install LiveChat on your website? WordPress | Customization
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Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Insider #8: The Netflix Effect
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Trending articles
How to Choose the Best Live Chat for BigCommerce Websites
Every ecommerce entrepreneur will have heard of BigCommerce, even if they don’t use the platform for their own operations. BigCommerce is a very well-regarded platform where users can build websites, manage payments, shipping, and fulfillment, and list their products on... read more
Support
9 min read | May 10 |
The 4 Social Styles to Communicate with Confidence
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From... read more
Connect
12 min read | May 06 |
What is Live Chat? Metrics, KPIs, and Best Practices for Effective Implementation
Looking for ways to boost customer satisfaction? Consider adding a live chat option to your website. This powerful tool supports agents and allows them to respond... read more
Grow
19 min read | May 13 |
21 Customer Success KPIs You Can Follow
In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping... read more
Support
20 min read | Feb 28 |
22 Best Live Chat Plugins for WordPress in 2024
A WordPress live chat plugin allows you or your customer support agents to communicate live with your website visitors. You can message customers in real time for great... read more
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