your-customers-are-your-secret-weapon-for-great-app-development 
CSM Magazine
APRIL 7, 2021
An app can make or break the customer journey. Get it right and the ease and simplicity of your product will have your customers coming back for more. Get it wrong, and no matter how brilliant your solution, you’ll struggle to grow your user base. Jack Underwood, Founder and CEO of Circuit explains.
JustCall
APRIL 3, 2024
Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails.
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JustCall
OCTOBER 6, 2022
Are you worried about sales rivaling your competitors? Fighting your way to the top by using sales battle cards is one of the best ways to increase your sales pipeline and boost customer growth rates. How do you use your sales battle cards? What can you include in your sales battle cards?
Fonolo
NOVEMBER 17, 2020
Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. And contact centers were utterly overwhelmed in the floods of anxious customer calls. The Great Contact Center Diaspora. ’ That doesn’t happen all the time.
CSM Magazine
MAY 24, 2021
As the global lockdown brought uncertainty to a great extent, businesses are faced with the struggle of choosing between generating profits in the middle of uttermost economic hardship or taking into consideration the threats to the life and livelihood of their consumers. Reinventing Customer Engagement. Keep Your Lines Open.
The Petrova Experience
APRIL 3, 2024
Customer experience is the follow-through on brand promises across every interaction. Some organizations assume the importance of customer experience is limited to commercial brands. In fact, every organization that has a customer – a passenger, patient, or guest – makes promises to that customer. This is far from true.
aircall
NOVEMBER 21, 2022
To succeed in the face of these skyrocketing targets—not to mention while resources remain relatively stagnant—customer-facing teams need to streamline low-value administrative tasks and focus on higher-value prospect and customer interactions. Spoiler alert: our customers experienced a 373% ROI. “As
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